Frequently Asked Questions

We have proudly been serving the Greater Rochester area and beyond from our base in Fairport, NY, since 1968.

Please reach out through our contact form or call us to discuss your project, get a quote, or get more information.

At this time, Design Pool & Spa does not offer financing. We will soon be offering financing for hot tubs and will provide more information when available.

You can visit our showroom at our location in Fairport, NY. Our address is 7244 Pittsford Palmyra Rd, Fairport, NY 14450. If you are interested in seeing our completed projects, please view our portfolio gallery.

Yes, we offer comprehensive services for both residential and commercial pool and spa projects, including design, installation, and maintenance.

Gunite pools are highlighted for their durability and versatility in design. With a gunite pool, we can customize your pool's shape, size, and features. Gunite also allows for a variety of finishes to make your pool truly unique.

Yes, we specialize in custom pool designs, including unique shapes, sizes, features like waterfalls, lighting, and more.

The timeline varies depending on the type of pool and project complexity, but most projects take several weeks from design to completion.

Yes, we design and install custom inground pools for homeowners throughout Rochester, NY and the surrounding areas. We create pools that fit your space, style, and outdoor living goals.

Yes, we offer fiberglass pool installation for homeowners in the Greater Rochester area. Fiberglass pools are known for their durability, smooth finish, and faster installation timelines.

Yes, we can help with every stage of pool setup, from design and construction to equipment installation and final preparation so your pool is ready to enjoy.

Yes, we provide pool liner installation and replacement services to help restore the look, function, and protection of your pool.

Yes, our team offers custom pool design services that can include layout planning, pool features, and ideas to create a functional and attractive outdoor space.

Yes, we handle professional pool installation from start to finish, including planning, construction, equipment setup, and final details.

We offer premium hot tubs and swim spas in a range of sizes, styles, and seating layouts. Our selection includes energy-efficient models with comfort features like hydrotherapy jets, lighting, and easy water care systems.

You can place an order by visiting our Fairport showroom, calling our team, or contacting us online. We'll help you choose the right model, review available options, and guide you through delivery and installation.

Working with a local dealer gives you access to in-person support, product guidance, delivery coordination, and dependable service after your purchase. Our team proudly serves homeowners throughout the Rochester area.

Yes, we provide hot tub service, maintenance, and repairs to help keep your spa running properly. Our technicians can assist with equipment issues, water care concerns, and routine upkeep.

Design Pool & Spa offers custom pool and spa design, construction, and repair. This includes hot tubs and swim spas with energy-efficient and self-cleaning technology. We also offer maintenance services to ensure your pool or spa is operating at its best.

We offer regular weekly maintenance for residential pools and spas, including vacuum, brush, and skim services, emptying pump and skimmer baskets, balancing water chemistry, and backwashing when necessary.

Design Pool & Spa also offers opening and closing services, service calls for pump, filter, and heater repair or replacement, and safety cover sales and installation.